At The CB Club, we strive to offer quality service and transparency. Please review our refund terms carefully before making a purchase.

1. Eligible Refunds

Refunds are offered under the following conditions:

• The prepaid card was purchased within the last 30 calendar days

• The card is unused, unscratched, and remains in its original packaging

• A valid proof of purchase is provided (receipt or order confirmation)

2. How to Request a Refund

To request a refund:

• Email us at [Insert Support Email]

• Include your full name, order number, purchase date, and proof of purchase

• Our support team will respond within 3–5 business days

• If approved, refunds will be processed back to the original payment method within 7–10 business days

3. Non-Refundable Situations

Refunds will not be issued if:

• The prepaid card has been scratched, used, or tampered with

• The request is made after 30 days from the purchase date

• The item is a digital service or downloadable product that has already been delivered or accessed

4. Legal Compliance

This policy is compliant with Canadian Consumer Protection laws. We reserve the right to decline refund requests that are incomplete, abusive, fraudulent, or outside our refund window.

5. Exceptions

In rare cases of system errors or duplicate charges, we will issue refunds regardless of usage, pending internal review.

6. Questions & Support

If you need help with your refund or want to check the status of a request, please contact our customer support team at [Insert Support Email].